Phone Orders & Voice AI

For stores that take phone orders: Voice AI, powered by our voice partner Eva, answers your calls, takes the order and sends it to your kitchen. Or staff answer the phone and key the order into the Terminal app.

Turn it on

1. Go to Store Settings › Services › Voice AI and click Activate Voice AI.
2. Under Phone Number, click Get Phone Number for a dedicated AI number.
3. Under How to Connect, give the AI number to customers, or forward your existing number to it. Call your store number to test it.
4. Under Configuration, set your store policies, voice and greetings, notifications and anything else the AI should know.

Good to know

• Your menu, hours and store details sync to Voice AI automatically when you change them.
• A voice order arrives confirmed, so the kitchen starts right away. It's an unpaid open tab: the caller gets a payment link by text and can pay ahead, or pay when they pick up. Staff see it on Operations, on Orders under Open Tabs, in the staff app's Tabs and on the Terminal app.
• If you take reservations, callers can book a table under the same rules as your website and Host (see Reservations & waitlist). Callers can't join the waitlist by phone.
• Sidebar › AI MANAGER › Voice Calls lists every call with its transcript and details. The Terminal app's Call History shows the same calls at the counter.
• To key a phone order by hand, tap the phone-order button on the Terminal app, enter the caller's number, and choose Collect in person or Text pay link (see Terminal and kiosk apps).

If something's not working

• Calls aren't reaching Voice AI: check it's activated and your call forwarding is set up, then call your store number to test.
• The AI has an old menu or hours: check when Menu Sync last synced on the Voice AI page.
• Still stuck? Email [email protected].