Change or Cancel My Order

Once an order is placed, only the restaurant can change or cancel it, and the restaurant decides on any refund. Call as soon as you can: the kitchen may already be cooking.

Where to find it

Your order page or receipt, from the links in your confirmation. See Find my receipt or order.

1. Open your order page with Track My Order in the confirmation email, or open your receipt.
2. Find your order number at the top.
3. Call the number under Need Help? on the order page, or under Questions about your order? on the receipt.
4. Give your order number and say what you'd like changed or cancelled.

Good to know

• The order page shows where your order is, such as Preparing or Ready, and updates on its own.
• The ready time is a range, like Ready 6:10 PM–6:25 PM, or the time you picked. It's the restaurant's estimate.
• If the restaurant cancels, you get an email or text that says whether a refund was made.
• A refund goes back to the card you paid with, and your receipt shows Refunded. Your bank decides when it reaches your statement.
• Booked a table? Use Change booking on your booking page.

If something's not working

• No phone number on the page? Find the restaurant's number on its website or map listing.
• Status hasn't moved? Choose the refresh button at the top of the order page, then call the restaurant.
• Still stuck? Contact the restaurant first, then email [email protected] with your order number.