Guest Management: Reservations & Waitlist

Turn on Guest management to run a waitlist, take reservations and seat guests from the Host view in the staff app.

Last updated October 12, 2026

For stores that seat guests: Guest management is one service for your waitlist, reservations and seating at tables. Quick-service stores usually leave it off, and then there's no waitlist, no reservations and no Host.

Turn it on

Go to Store Settings › Services › Guest management and switch it on.
Choose Waitlist, Reservations or both. With neither, your host seats walk-ins as they arrive.
Under Your tables, add your tables or open the floor plan (see Tables & QR tabs).
Click Save Changes.

Where to find it

Sidebar › GUEST MANAGEMENT: Reservations, Waitlist and Host ↗, which opens the Host view of the staff app.
The staff app's Host tab (see Staff apps).
Store Settings › Displays, under Waitlist: the Waitlist kiosk (a tablet at the door where guests add themselves), the Waitlist TV (now calling and the line, with a code to join) and a Door QR poster.

Good to know

Joining and booking: guests book online, and join the waitlist from your website, a QR code or at the door (you choose which). Waitlist texts tell them they're in and when their table is ready. Staff can always add, seat and book guests on Host.
Deposits and card holds: in the reservation settings, turn on Hold a card for bookings (nothing is charged at booking; staff can charge a no-show fee from Host) or Take a deposit at booking (it comes off the bill and is kept on a no-show or late cancel).
Booking requests: new online bookings can confirm right away or wait for you. Bookings that wait, including big-group requests, collect in Requests to confirm on Reservations, where you confirm or decline them.
Running the floor: Host holds the waitlist, today's bookings and the floor map. Add parties, text them when their table is ready, seat them and mark Guests left when they're done. Returning guests show their visits and notes for the team.

If something's not working

Guests can't book or join online: check Guest management is on, with Reservations or Waitlist chosen and saved.
Someone can't see Host: check their role has permission to see guests, then have them sign out and back in.
Still stuck? Email [email protected].