Set Up the Cash Drawer and Count It at CloseBeta

The drawer plugs into your Epson TM-m30III printer and opens on every cash sale in the Terminal app. Turn on counting to track each drawer from starting cash to its count at close. Nothing in it ever stops a sale.

Where to find it

Store Settings › Services › Cash drawer, and Settings › Cash Drawer in the Terminal.

1. Turn on Cash drawer (owners and admins).
2. To count drawers, choose Configure, turn on Count drawers at close and save.
3. Plug the drawer into the printer's drawer port, marked DK.
4. On the Terminal, turn on Cash drawer connected to this printer.
5. Pick or add This iPad's drawer, then choose Open drawer to test.
6. Each day, choose Drawer on the Terminal's home screen, then Start drawer.
7. At close, choose Count & close, count the cash and choose Finish count.

Good to know

• Pay in, Pay out and a no-sale Open drawer are on the Drawer screen. Each asks a PIN; pay outs need a manager's.
• Refund cash at the counter Terminal, not the dashboard, since the money leaves the drawer: open the order in Orders and choose Refund…. After a PIN, the drawer records it and opens.
• Reports › Money › Cash drawers shows each count, over or short, and every pay in, pay out and no sale. A manager can add a missed entry there.

If something's not working

• “This printer can't open a cash drawer”? Use the Epson TM-m30III; Star Micronics printers can't open a drawer yet.
• The drawer doesn't open? Check its cable is in the drawer port, not the network port.
• No Drawer button, or no cash option under Refund…? Check Cash drawer is on, then update the Terminal app.
• Still stuck? Email [email protected].