Email & SMS Campaigns

Send email or text campaigns to the guests you choose, test two subject lines, see what each campaign brought in, and pay for campaign messages from a prepaid wallet.

Last updated October 12, 2026

Campaigns reach your own guests by email or text: a new dish, a slow-night offer, a "we miss you". You pick who gets it, write it (or let the AI Manager draft it), and send it now or later. For owners, admins and managers; the wallet is the owner's.

Where to find it

Sidebar › CUSTOMERS › Campaigns — every campaign, its results, and your wallet balance.
Sidebar › ADMIN › Wallet — the messaging wallet (owner only).

Send a campaign

In Campaigns, start a new campaign and choose Email or SMS.
Pick the Audience: a ready-made group such as Lapsed or VIP, or Custom Filters.
Write it. For email, add a second subject line to test them: half the list gets each.
Send Test to yourself, then send now or schedule it. The confirmation shows the estimated cost and your balance.

Good to know

Campaigns you send are paid from the prepaid wallet: 3¢ per text and 1¢ per email, per recipient. The owner adds credit at ADMIN › Wallet, with optional Auto-reload. Order, reservation, waitlist and catering messages, and the AI Manager's campaigns, don't use credit.
Every campaign carries a way to unsubscribe, and guests who unsubscribed are left out automatically.
A sent campaign shows opens, clicks and the Revenue it brought in.
The AI Manager can draft campaigns, marked AI draft, within your limits. Text campaigns always wait for your yes. See Approvals, Limits & Settings.
Pair a campaign with a promo code. See Promotions, Discounts & Referrals.

If something's not working

Can't send? A campaign needs enough wallet credit: the owner can add some at ADMIN › Wallet.
Fewer recipients than expected? Guests who unsubscribed are left out, and the weekly cap on marketing emails to one guest in the AI Manager's Limits applies to your campaigns too.
Still stuck? Email [email protected].