Team Messages, Announcements & the Team Line

Every person has one conversation with the store, whichever way it travels. People using the Shift app see it there; people without the app get texts. Managers use the dashboard, and the AI Manager answers routine questions so nobody waits.

Where to find it

• Sidebar › TEAM › Comms: Waiting on a person, Announcements and the Shift log.
• TEAM › Schedule › Open the schedule board (with Scheduling on): Team opens the store's team channel and each person's Messages; Requests shows the team line's number.

To post an announcement, tap New in Comms, add a title and a message, tick Also text and email for something nobody should miss, and tap Post. Everyone taps Got it in Shift, and you see how many have read it.

Good to know

• The Shift log is what the next manager on should know, kept per business day.
• A one-to-one reply goes to their app, or by text if they don't use it. Type @AI to ask the AI Manager in that thread; it never changes anything. See Talk to your AI Manager.
• Team texting is on for every store through a shared OpenPOS line; Get a dedicated local number in Requests gives your store its own.
• Staff text the team line to check their schedule, ask for time off, swap or call out; nothing changes until a manager approves, unless the store lets the AI approve routine time off. Urgent news goes straight to managers, a problem with the store becomes an incident, and anything the AI can't answer goes to a manager.
• Each person picks their language in Shift. Your messages reach them in it, and theirs show to you in English with the original a tap away.

If something's not working

• Someone isn't getting messages? Check their number in PEOPLE › Roster and How the store reaches me in their Shift app. Routine messages wait out quiet hours; urgent ones don't.
• A staff text got no answer? Look in Waiting on a person in Comms.
• Still stuck? Email [email protected].