Set Up Payments & Understand Pricing

For owners: how payments reach your bank, what OpenPOS costs, and how refunds work. OpenPOS uses Stripe to collect each payment and deposit your share in your bank — no invoices and no manual transfers.

Turn it on

1. Go to Sidebar › ADMIN › Payouts and choose Connect with Stripe.
2. On Stripe, enter your business details and bank account and verify your identity.
3. Back in OpenPOS, the page shows Payouts Active once Stripe is done. Stripe Dashboard has your payouts, tax documents and disputes.

Online ordering doesn't wait for this, but your earnings reach your bank only once payouts are connected — so do it early.

How pricing works

OpenPOS is $0 a month, with no setup fee and no fee on your guests. You pay a 5% + 30¢ all-in fee on each order paid through OpenPOS, and no fee in a month without orders. It covers your AI Manager, card processing (Stripe's comes out of the fee, not on top), fraud protection, chargeback handling and automatic payouts. It's taken as each payment is made, so you see your net.

Good to know

• Refunds — open the order on Orders and choose Refund, full or partial. The money goes back to the guest's card and comes out of your future payouts; the fee on the order is kept. A full refund also reverses the order's loyalty and referral rewards. Delivery orders OpenPOS arranged follow their own rule.
• Campaigns you send are paid from prepaid credit in ADMIN › Wallet, separate from the per-order fee. Order, reservation, waitlist and catering messages are included, and so are campaigns your AI Manager runs. See email and text marketing.
• In person, cards are taken with the Stripe Terminal M2 reader and the Terminal app. Tap to Pay on iPhone and iPad is coming soon. See printers and card readers.

If something's not working

• Payouts page shows Continue Setup? Setup stopped halfway — choose it to finish on Stripe.
• Can't see Payouts or Wallet? Payouts is for owners and admins; Wallet is for the owner only.
• Still stuck? Email [email protected].