Delivery: Your Drivers or OpenPOS Delivery

Deliver with your own drivers or let OpenPOS arrange a courier, and run deliveries from the staff app.

Last updated October 12, 2026

For stores that deliver: use your own drivers, or OpenPOS Delivery, where OpenPOS arranges a courier through a delivery partner.

Go to Store Settings › Services › Online Ordering and turn on the Delivery order type.
Under Fulfilled by, choose My Team or OpenPOS Delivery.
Set your delivery distance and Min. Order.
For OpenPOS Delivery, choose whether Auto-dispatch courier is on and when the courier is requested. With it off, staff dispatch each delivery by hand.

My Team: you set the fee, radius and estimated time, and the delivery fee is part of your order revenue. Drivers work from the staff app's Deliveries tab: they pick up orders, navigate, call the guest and mark each one Delivered.
OpenPOS Delivery: the fee and estimated time come from a live courier quote at checkout, and the guest gets a tracking link. OpenPOS keeps the delivery fee to cover the courier, so it isn't part of your payout. See OpenPOS Delivery fees and refunds.
Delivery orders show in the fulfillment column on Sidebar › Operations. Pause turns away new delivery orders for a while; orders already placed keep going.
Staff can mark a delivery delivered or returned when the driver couldn't update it.

Guests can't choose delivery: check Delivery is on and isn't paused on Operations, and that the address is inside your delivery distance.
A driver can't see Deliveries: check their role has permission to deliver orders, then have them sign out of the staff app and back in.
Still stuck? Email [email protected].