My Payment Didn't Go Through

Choosing Pay puts a hold on your card. It becomes a charge once the restaurant has your order; if the order doesn't go through, the hold is cancelled.

Where to find it

The payment step of the restaurant's checkout.

1. Read the red message under the card form. It comes from your bank.
2. Check the card number, expiry date, security code and ZIP code.
3. Try another card, or Apple Pay, Google Pay or Link if offered.
4. Still declined? Only your bank can say why: call the number on your card.

Good to know

• Payment approved — finishing your order means your bank said yes. Wait on the page for the confirmation.
• Hold your booking with a card charges nothing now. If you don't show up or cancel after the time shown, the restaurant may charge the fee shown per guest; you're told if it does.
• A booking deposit comes off your bill. Cancel before the time shown for a full refund.
• A card saved for a table's tab is charged when the table pays, or for the unpaid balance (without tip) at the end of the day. Booking and tab cards can't be Apple Pay or Google Pay.

If something's not working

• Charged but no confirmation? Check your email (and spam) or texts. None? Give the restaurant the time and amount: with no order, it's a cancelled hold your bank removes.
• Two pending amounts after a retry? The first try's hold was cancelled. Only your confirmed order is charged.
• Card form won't load, or says Payment Not Configured? Refresh the page (your cart is kept), or call the restaurant.
• Still stuck? Contact the restaurant first, then email [email protected].