Get Help from OpenPOS

Your AI Manager is the quickest place to start: it's on every dashboard page and answers from your store's real data. For getting set up, our team helps you for free. For anything else, email us.

Where to find it

The icons at the top right of every dashboard page. On a phone, the rocket and question mark are in your account menu.

1. Choose the sparkle icon and ask your AI Manager in plain words. You can attach a photo, a PDF or a spreadsheet.
2. Or type your question in search (⌘K) and choose Ask AI.
3. Choose the question mark (Help & Support) to search this help center.
4. For free setup help, open the Setup guide (the rocket) and choose Free setup help at the top.
5. For anything else, email [email protected].

Good to know

• Setup help costs nothing and comes with no obligation. Tell us your budget and how you work, and we'll help you choose and source the apps and equipment, then walk you through setup.
• In the Setup guide, Free setup help emails our team. To have your AI Manager do a step, open the step (▸) and choose Let AI do it.
• Ask the AI Manager about your store, not only about OpenPOS: last week's sales, a missing order, a setting. See Talk to your AI Manager.
• When you email, include your store's name, any order number and a screenshot. It saves a round trip.
• To change the email you sign in with, email support. See Sign in and dashboard access.

If something's not working

• No rocket or question mark at the top? On a phone, they're in your account menu.
• Can't find Free setup help? It's at the top of the Setup guide (the rocket), and on Home until your store takes its first order.
• Still stuck? Email [email protected].